Resolutions Officer

  • Serilingampally and Secunderabad
  • Legal & Collections
  • Report to: Branch Head

Job Responsibilities:


  • To collect the EMI from all 60+ DPD customers of the assigned branch

  • Segregate customers basis easy to collect and critical to collect

  • Critical to collect should be immediately visited and ensure they are collected within the organization time frame

  • To take the 60+ bucket customers list and meet them

  • Responsible to stop roll forwards, especially in 61-90 buckets to resolve the cases, control the par

  • Update the collections in tab and deposit the same in Bank

  • Ensures the compliance of company policies and processes

  • Taking possession of the non-performing assets

  • Disposal of the repossessed assets

  • Ensures control potential write-off


  • Feedback to be captured in the system

  • Timely resolution of the issues

  • Makes sure that no RBI escalation comes in his/her assigned territory

Reports & Dashboards

  • Entries need to be updated in the Perdix

  • Send the deposit details to MIS and Finance team and ensure BRS is done

  • Apprise supervisors about progress in critical cases


  • Education: 10 th Pass

  • Work experience: 1-3 years

Other Requirements:

  • Aged below 35 years

  • Should have 2 wheeler

  • Valid driving license

  • Knowledge and understanding of the regional language is mandatory

Skills & Competencies

Technical Skills

  • Basic Excel/ MS office

Soft Skills

  • Communication

  • Time management

  • Flexibility


  • Problem solver

  • Relationship building

  • Understanding impact on the business objective

Behavioral Traits

  • Assertive

  • Self-motivator

  • Good Negotiator

For any questions on job openings & application details, write to us at:

Fill in your details to apply

If you are interested in the role, enter your details and upload your resume, our team will be in touch with you.