Kinara Capital’s mission is to transform lives, livelihoods and local economies. To deliver this mission, we pride ourselves in providing superior customer service. At times, we may fall short of our customers’ expectations. Hence, we provide multiple channels and avenues for our customers to register their concerns formally with us. We are committed to understanding and resolving all customer complaints as well as improving the quality of our people, process and technology to minimize future customer grievances.
In order to effectively address the customer grievances, Kinara has introduced multiple channels of communication.
A customer can raise a complaint or express their dissatisfaction on the company service through the below channels:
Kinara Capital has a robust escalation matrix, framed and approved as below:
|S No||Centre||Address of the Office of NBFC Ombudsman||Area of Operation|
|1||Chennai||C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No: 25395964 Fax No: 25395488 Email: [email protected]||Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry|
|2||Mumbai||C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 STD Code: 022 Telephone No: 2300 1280 Fax No: 23022024 Email: [email protected]||Maharashtra, Goa, Gujarat, Madhya Pradesh, Daman and Diu, Chhattisgarh, Haveli, Union Territories of Dadra and Nagar.|