Regional Collections Head

Job Responsibilities:

Collection

• Responsible to handle recovery for the specific region

• Review of recovery, tracking every delinquent 1+DPD & Write off account

• Sit out of the regional office and visit throughout their allocated regions every month basis hub requirements

• Visit Delinquent 1+DPD & write off customers along with CO, RO, Legal, Branch Head, and RPO and strategize for PAR reduction as part of 90 + & Write off joint action plan team

• Liaison with Regional Legal Head and ensure appropriate legal orders are in place for each delinquent 90+ Account

• Co-ordinate with the Hub Team in Service of LN, LRN, Arbitration Notices, S.138 Notice, Award, and all other notices/orders

• Maintenance of MIS on Delinquent 1+ Accounts

• Repossession of Hypothecated Assets in co-ordination with Hub Team

• Out of court settlement of recovery matters wherever possible with the approval of the internal authority

• Getting periodic PTP from the Branch office and ensuring follow up on the collection and updating the same in the Perdix

Customer

• Responsible to capture in the system

• Timely resolution of the issues

• Makes sure that no RBI escalation comes in his/her assigned territory

Reports & Dashboards

• Entries need to be updated in the Perdix for his Region

• Send the deposit details to MIS and Finance team and ensure BRS is done Region and closure of account for the settlement

• Apprise supervisors about progress in critical cases

Qualifications:

• Education: Any Graduation

• Work Experience: 5+years in the collection

Skills & Competencies

Technical Skills

• MS Office

Soft Skills

• Communication

• Time management

• Decision making

Competencies

• Problem solver

• Relationship building

• Understanding impact on the business

• To handle any tough situation

Behavioral Traits

• Assertive

• Self-motivator

• Good Negotiator