Regional Collections Head

  • Surat
  • Legal & Collections
  • Report to: Zonal Collections Head

Job Responsibilities:


  • Responsible to handle recovery for the specific region

  • Review of recovery, tracking every delinquent 1+DPD & Write off account

  • Sit out of the regional office and visit throughout their allocated regions every month basis hub requirements

  • Visit Delinquent 1+DPD & write off customers along with CO, RO, Legal, Branch Head, and RPO and strategize for PAR reduction as part of 90 + & Write off joint action plan team

  • Liaison with Regional Legal Head and ensure appropriate legal orders are in place for each delinquent 90+ Account

  • Co-ordinate with the Hub Team in Service of LN, LRN, Arbitration Notices, S.138 Notice, Award, and all other notices/orders

  • Maintenance of MIS on Delinquent 1+ Accounts

  • Repossession of Hypothecated Assets in co-ordination with Hub Team

  • Out of court settlement of recovery matters wherever possible with the approval of the internal authority

  • Getting periodic PTP from the Branch office and ensuring follow up on the collection and updating the same in the Perdix


  • Responsible to capture in the system

  • Timely resolution of the issues

  • Makes sure that no RBI escalation comes in his/her assigned territory

Reports & Dashboards

  • Entries need to be updated in the Perdix for his Region

  • Send the deposit details to MIS and Finance team and ensure BRS is done Region and closure of account for the settlement

  • Apprise supervisors about progress in critical cases


  • Education: Any Graduation

  • Work Experience: 5+years in the collection

Skills & Competencies

Technical Skills

  • MS Office

Soft Skills

  • Communication

  • Time management

  • Decision making


  • Problem solver

  • Relationship building

  • Understanding impact on the business

  • To handle any tough situation

Behavioral Traits

  • Assertive

  • Self-motivator

  • Good Negotiator

For any questions on job openings & application details, write to us at:

Fill in your details to apply

If you are interested in the role, enter your details and upload your resume, our team will be in touch with you.