Customer Contact Officer

  • Bengaluru
  • Business Operations & Customer Support
  • Report to: Customer Contact Specialist

Job Responsibilities:

Core Delivery:

  • Being a part of various call campaigns that will be assigned from time to time based on the business needs.

  • Ensuring customer queries are answered to their satisfaction relating to Repayment reminders, welcome calls, regular follow-ups, etc.

  • Using CRM to access the details of customers.

  • Pre disbursement Tele verification/guiding the customers through every step of the loan processing.

  • Repayment reminder and follow-up with the customers.

  • Experience in attending to customer/internal emails.

  • Bounce collection and Bounce reduction


  • Maintaining and preparing reports daily, performs other job-related duties or special projects as assigned.

  • Following the policies to ensure proper customer service

  • Lead generation and promoting our products from time to time.


  • Education: Graduate in any field (Freshers)

  • Work Experience: 2 years of relevant experience in Call center/Chat/email process Age: Aged below 35 yrs.

Other Requirements:

  • Multi-lingual. Should at least speak Marathi, Hindi and any 1 South Indian language. Basic English is mandatory.

Skills & Competencies

Technical Skills

  • Proficiency with MS Office tools

  • English Mandatory + 2 regional Language (Tamil, Telugu, Kannada)

Soft Skills

  • Willingness to go extra mile

  • Knowledge about products & Services

  • Knowledge about telephone etiquette

  • Excellent Communication skills


  • Good moral character

  • Attentive listening

  • Positive Attitude

Behavioral Traits

  • Patience

  • Courteous

  • Punctual

For any questions on job openings & application details, write to us at:

[email protected]

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