Customer Contact Officer

Job Responsibilities:

Core Delivery:

• Being a part of various call campaigns that will be assigned from time to time based on the business needs.

• Ensuring customer queries are answered to their satisfaction relating to Repayment reminders, welcome calls, regular follow-ups, etc.

• Using CRM to access the details of customers.

• Pre disbursement Tele verification/guiding the customers through every step of the loan processing.

• Repayment reminder and follow-up with the customers.

• Experience in attending to customer/internal emails.

• Bounce collection and Bounce reduction

Reports:

• Maintaining and preparing reports daily, performs other job-related duties or special projects as assigned.

• Following the policies to ensure proper customer service

• Lead generation and promoting our products from time to time.

Qualifications:

• Education: Graduate in any field (Freshers)

• Work Experience: 2 years of relevant experience in Call center/Chat/email process Age: Aged below 35 yrs.

Other Requirements:

• Multi-lingual. Should at least speak Marathi, Hindi and any 1 South Indian language. Basic English is mandatory.

Skills & Competencies

Technical Skills

• Proficiency with MS Office tools

• English Mandatory + 2 regional Language (Tamil, Telugu, Kannada)

Soft Skills

• Willingness to go extra mile

• Knowledge about products & Services

• Knowledge about telephone etiquette

• Excellent Communication skills

Competencies

• Good moral character

• Attentive listening

• Positive Attitude

Behavioral Traits

• Patience

• Courteous

• Punctual