Customer service plays a paramount role in shaping the reputation and success of a company. It serves as the forefront of interaction between a business and its clients, embodying the company's values and principles. Employees who comprehend and internalize the ethos of a company are the driving force behind maintaining exceptional customer service, even during challenging tasks and interactions. Their ability to uphold high standards of quality and professionalism, while empathetically addressing customer concerns, reflects not only their dedication but also their alignment with the organization's vision.
For financial service company Kinara Capital, where intricate transactions and delicate financial matters are involved, the significance of adept customer service cannot be overstated. Employees who comprehend the intricacies of their clients' needs and concerns, and navigate these complexities with finesse, are invaluable assets. Their ability to handle even the most arduous situations with grace and poise not only fosters customer loyalty but also enhances the company's credibility.
Recognizing the pivotal role of such employees, Kinara has cultivated an environment that nurtures their growth and success. By fostering a culture of appreciation and support, the company empowers its employees to excel in their roles. The company's commitment to providing the right tools, training, and resources ensures that employees are equipped to handle diverse scenarios while upholding the highest standards of customer service.
Raghavendra M P embarked on his journey with Kinara Capital in 2017, joining the team at the K. R. Puram branch as a collections officer. Over the years, his dedication and expertise propelled him to his current role as a resolutions officer at the Rajajinagar branch. From the outset, Raghavendra demonstrated his proficiency in recovery work, a passion that has remained consistent throughout his tenure. This commitment to recovery aligns seamlessly with the branch's ethos, fostering a collaborative and supportive environment.
Raghavendra's pivotal role in successfully collecting payments from challenging customers exemplifies the company's determination to maintain the highest quality of customer service and fair practices, even in challenging circumstances. He finds immense satisfaction in his role at Kinara Capital, attributing his positive experience to the nurturing work culture, consistent encouragement from his managers, and the unwavering support of the entire team.
Raghavendra's enthusiasm for customer service and the intricacies of payment collection has been a driving force behind his exceptional performance. In recognition of his outstanding contributions, he was awarded the Golden Star award for the financial year 2022-23, a testament to his achievements and dedication. Within the company, Raghavendra not only values his colleagues' diligence and dedication but also cherishes the unwavering support of his hub manager and senior management. He believes that, a strong work ethic and integrity are pivotal for success and encourages his peers to follow suit.
He shared, "I love this line of work, and especially enjoy working at Kinara. My hub manager and other senior managers are very supportive of us. When it comes to work culture, it’s very positive. I’m very happy to be part of Kinara Capital!"
Raghavendra has a wide range of interests and indulges in them in his free time. A fondness for the serene landscapes of Goa, particularly its captivating beaches, stands out as his favourite getaway. In his downtime, he finds solace in the melodies of music, with a special affinity for songs by Yesudas. He is also an avid cricket fan, and plays the sport whenever he gets a chance. These hobbies not only provide him with relaxation but also help him stay healthy both mentally and physically.
If Raghavendra’s enriching journey at Kinara inspires you to explore opportunities at the company yourself, the timing is perfect! With the presence of Kinara Capital in 100+ cities, visit our careers page to check out career opportunities.
Kinara Capital is a socially responsible fintech company dedicated to servicing the severely underserved MSME industry in India with easy access to formal credit. Kinara offers collateral-free business loans to small business entrepreneurs across 6 states and a union territory through its network of 125 branches across 100+ cities. Joining Kinara Capital would not only open doors for professional growth but also offer job satisfaction and a sense of belonging, given the culture the company fosters.