Khatabook – Grievance Redressal Policy
Khatabook has a three-tier escalation mechanism for customer grievances.

• Level 1 – Customer Support – Call us on or email at [email protected]
• Level 2 – Customer Success Manager – Call us on +91-8971757123 or email at [email protected]
• Level 3 – Nodal Grievance Redressal Officer, Khatabook has appointed a Nodal Grievance Redressal Officer whose contact details are
  • Name – Mr. Yogesh Pawade
  • Email ID – [email protected]
• Level 4 – Redressal of the Grievances as per the RBI Ombudsman Scheme:

If the complaints is not redressed satisfactorily within 30 working days, aggrieved customers may lodge their complaint.

Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/

Toll-Free PNo: 14448
Email ID: [email protected]

Name – Mr. Yogesh Pawade
Email ID – [email protected]

https://sachet.rbi.org.in/

https://khatabook.com/lending-terms