Serial Number	Column 01	Column 02
1	Name of the Digital Lending App (DLA)	Khatabook
2	Loan Product Details	Business Loan
3	Grievance Redressal Mechanism	Khatabook – Grievance Redressal Policy Khatabook has a three-tier escalation mechanism for customer grievances. Level 1 – Customer Support – Call us on or email at [email protected] Level 2 – Customer Success Manager – Call us on +91-8971757123 or email at [email protected] Level 3 – Nodal Grievance Redressal Officer, Khatabook has appointed a Nodal Grievance Redressal Officer whose contact details are Name – Mr. Yogesh Pawade Email ID – [email protected] Level 4 – Redressal of the Grievances as per the RBI Ombudsman Scheme: If the complaints is not redressed satisfactorily within 30 working days, aggrieved customers may lodge their complaint. Complaint lodging portal of the Ombudsman: https://cms.rbi.org.in/ Toll-Free PNo: 14448 Email ID: [email protected]
4	Grievance Redressal Official	Name – Mr. Yogesh Pawade Email ID – [email protected]
5	Link to Sachet Portal	https://sachet.rbi.org.in/
6	Privacy Policy of DLA	https://khatabook.com/lending-terms